WMNS AIR JORDAN 1 RETRO HIGH OG 'SEAFOAM'
WMNS AIR JORDAN 1 RETRO HIGH OG 'SEAFOAM'
The sneaker that started it all emerges with a subdued palette on the Wmns Air Jordan 1 Retro High OG 'Seafoam.' Released in August 2021, the shoe's upper is built entirely with leather, with the white base overlaid by Seafoam and complemented by Healing Orange on the laces. Perforations on the toe box are included for breathability, while underfoot, Air in the heel of the rubber cupsole provides cushioning. A concentric pattern on the rubber outsole offers traction.
At Custombyshe our goal is to offer you the best shipping options, no matter where you live. We deliver to thousands of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing/Production time: Order verification, tailoring, quality check and packaging. All orders received and production time begins. Our production time is 2-3 weeks before dispatch. This time may vary depending on the order volume at the time of order and is just an estimation. During this period of time we are hand-crafting your custom pair. We then get your package ready for dispatch.
Shipping time: This refers to the time it takes for items to be shipped from Custombyshe to the destination. Delivery time varies depending on location. Here is an estimated rough guide and timeframe of when orders may be expected to arrive after dispatch.
10-15 business days
7-15 business days
12-18 business days
Australia & New Zealand:
7-15 business days
For any other countries, please email us at email@example.com so we can provide an accurate delivery time.
Your item will be shipped with the original Nike Box in a mailing bag. Please note that we only provide the box for extra protection during transit. Any damages to the box is out of our control.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint. *refer to "route+ package protection" on this page for detailed information on claiming.
Our shipping timeframe is just an estimation and are subject to change due to factors such as public holidays, weather delays and unforeseen circumstances.
We do not offer refunds if you have changed your mind, failed to track your parcel resulting in longer shipment time, failed to pickup your parcel resulting in your parcel being marked “returned to sender” and/or your parcel being marked “returned to sender” due to refusal to pay import fees.
Tracking your parcel:
It is your responsibility to ensure that you are staying up to date with your tracking details. We do not individually track orders on your behalf. We provide a tracking number which is sent out in a “order shipped” email at the time your order has been dispatched. If your parcel is marked “attempted delivery” it is your responsibility to follow the steps provided by the courier. The courier may leave an attempted delivery slip/card. However this is not always the case which is why we recommend monitoring your parcel with your provided tracking number. In most cases you will need to contact your local postal provider in which you need to organise to pickup within a reasonable time before the parcel gets marked as “returned to sender”.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
BE IN CUSTOM
BE IN CUSTOM was established in May 2019. We are an exclusive footwear custom brand and jewelry, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.
Our artists are vetted by the She Customize team to ensure they meet our standards to be part of our platform. Artists must have experience in creating and shipping custom shoes.
In case you receive an item that is significantly not as described or has been damaged in transit, we'll work hard with you and the seller to reach an optimal solution. We will also serve as mediators in case of any dispute with the seller.
FAST FRIENDLY SUPPORT
We try to answer ASAP when possible and are available for support 24/7